How Delivery Works

What happens when you start an online cannabis delivery order?

You select an available address, browse the current menu, and submit an order to the licensed retailer shown at checkout.

A responsible ordering flow identifies the retailer before purchase and shows only inventory available through that operation. The delivery address matters because the retailer must determine whether it can lawfully and practically serve that location. Menu prices, taxes, fees, minimums, and timing can change, so the checkout summary is the controlling source for the specific order.

Why does the delivery address need to be accurate?

California delivery records are tied to the physical address supplied by the customer.

DCC regulations limit delivery to qualifying physical addresses in California and restrict delivery to certain locations, including schools and some publicly owned property. An accurate unit number, gate instruction, and reachable phone number help the driver complete the regulated handoff without wandering, leaving the order unattended, or attempting delivery at an ineligible place.

Current stock, pricing, order requirements, and delivery estimates live in the official Nexus menu.

When are age and identity checked?

Expect eligibility to be checked during ordering and again when the order is handed over.

Adult-use customers must be at least 21. Medicinal customers who are 18 through 20 need qualifying documentation. The person who placed the order should be present with an accepted, unexpired government-issued photo ID that matches the order. A screenshot, photocopy, or another person's identification should not be treated as a substitute for the original credential.

What does the licensed driver do before reaching you?

The driver follows a documented delivery route while carrying inventory assigned to that trip.

Licensed retailers create delivery records and inventory information before the vehicle leaves the licensed premises. California rules also govern vehicles, inventory limits, route activity, and transaction receipts. Customers do not need to manage those records, but the controls explain why a driver may not be able to make an informal detour or transfer an order to a different person.

What should happen at the doorstep?

The driver confirms the customer and address, completes payment if required, and transfers the order directly.

Have the accepted ID ready, keep pets secure, and choose a well-lit meeting point at the delivery address. The driver must complete the handoff and associated receipt rather than leave cannabis on a porch. Review the package before opening it, keep the receipt, and contact support promptly if the sealed order does not match the receipt.

What should you do after the delivery?

Store the products securely and review every label before deciding whether to use anything.

Keep cannabis in its original child-resistant packaging where children, teens, guests, and pets cannot access it. Do not drive after use, do not carry cannabis across state lines, and follow property rules about consumption. If a product appears damaged, mislabeled, or recalled, set it aside and contact the retailer instead of consuming it.

Which parts of a delivery happen behind the checkout screen?

The retailer must connect the online request to regulated inventory, a delivery ledger, an eligible address, and a delivery employee before the handoff.

California treats delivery as retail activity, not as informal courier work. The selling retailer remains responsible for the cannabis goods even when a technology platform supplies the menu or ordering interface. Before a vehicle leaves the licensed premises, the retailer records the goods assigned to the trip. The transaction record then connects the customer request, delivery destination, product details, totals, driver activity, and completed receipt. Those controls explain why the driver cannot casually trade items, add an unrecorded product, or hand the order to an unrelated person.

Customers see only a small part of that chain, but they can still check its integrity. The checkout should identify the licensed retailer, the receipt should match the delivered goods, and each package should retain its required label and batch information. If a marketplace name is more prominent than the seller, locate the retailer disclosure before paying. If the receipt, package, or seller identity does not line up, keep the goods sealed and contact support while the order details are still easy to document.

How should an apartment, hotel, or gated property be prepared?

The address must remain a qualifying physical destination, and the customer should provide lawful access details without redirecting the handoff to a prohibited or improvised location.

Apartment customers should include the unit, call-box name, gate code, building entrance, and a safe place for the driver to stop. A hotel or managed property adds another layer: the property can restrict cannabis even when state law permits possession, and a front desk should not be assumed to accept the order. Confirm property policy and retailer eligibility before checkout. Delivery to a room, lobby, curb, or parking area can present different access questions, so describe the actual destination rather than selecting a nearby address that looks easier in the form.

If access changes after dispatch, use the active order support channel. A new address can change jurisdiction, taxes, minimums, route records, and legal eligibility. Asking the driver to meet at a school, public park, government building, or random intersection is not a harmless convenience. The compliant solution may be an approved correction, reschedule, or cancellation. Staying reachable and resolving the issue before arrival protects the driver from having to make a refusal at the door.

What evidence should a customer keep after a completed order?

Keep the receipt and original labeled packages until the order is confirmed correct and any immediate product questions have been resolved.

A useful delivery record includes the order number, retailer identity, date, product names, quantities, totals, and any support correspondence. The package adds information the receipt may not show, such as batch or lot, UID, cannabinoid statement, ingredients, manufacturer, and warnings. Together, those records let the retailer distinguish an order-entry mistake from a batch issue, device malfunction, damaged seal, or recall. A menu screenshot is weaker evidence because inventory images and descriptions can change or represent a different production batch.

Do not combine products from separate batches in an unlabeled container while a concern is pending. If the delivered item is wrong or compromised, photograph it before opening and store it securely away from children and pets. For a severe reaction or accidental exposure, product identification can also help poison control or medical personnel understand what may be involved. Retail support handles transaction facts; it does not replace urgent health assessment.